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CAN I RETURN THE ARTWORK I PURCHASED?

 

Every order, commission and sale is handled with great care and as much clarity and transparency as possible. I try very hard to pack and get all paintings as safe as possible. Therefore all sales are final, except in the case of damage.

 

Prints are quite vulnerable to damage, even from relatively subtle contact, so they need to be handled carefully and most cannot be re-sold upon return. My business is small and I do not offer print returns at this point. Please be mindful of this when choosing the perfect artwork for your home!

 

If there is an issue with your order, please contact me at jennasfineart@gmail.com or visit my contact page here and we can find a solution together.

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SHIPPING TIMES!

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Please expect shipping delays due to the impact of Covid-19 AND the ongoing unstable situation in Europe on postal services worldwide.

While Japan is still not accepting foreign visitors, now air mail services to some countries (mostly Australia and some European countries) have been suspended from international airmail. Due to the ongoing reduction in transportation capacity to various countries and territories, there may be delays in the delivery of posted international mail.

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We apologise for the inconvenience. Please be mindful that shipping delays are out of the control of small businesses worldwide and we are unable to speed up the shipping process for you.

Once dispatched, all I can do for you is to restate the information provided by Japan’s Post’s tracking page. At this time, we are unable to promise precise arrival dates and thank you greatly for your patience! We’re doing everyhting in our power to get your order in your hands ASAP.

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MY ARTWORK ARRIVED DAMAGED/WAS STOLEN…

 

I am not liable for any mishandling or failed delivery by the shipping service (EMS, DHL domestically or internationally), and I am not liable for any damage incurred post-delivery. 

 

That being said, this is how I typically handle situations that fall outside of my control:

 

Damaged artwork:

Originals: Original paintings are packed as tightly as possibly to protect the edges of the painting or the framing. Please bear in mind that the painting is beneath these layers and you should exercise caution. If your painting has been damaged, please make the courier aware about it and contact me immediately at jennasfineart@gmail.com.  I am sure that we will find a solution.

 

Prints: I work hard to package each order with great care in heavy duty postal tubes so that it arrives undamaged. When you receive your package, there will be care instructions on the front. Make sure your hands are clean and completely dry before handling your print. 

If your artwork has arrived damaged, please contact me immediately and I will issue a replacement for you at the next available print run. Please provide adequate details, images and documentation of the damage. Minor creasing and bends can be flattened. 

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Lost or stolen:

If your package is marked “Delivered” but is nowhere to be found, please first check your confirmation email to ensure that you provided the correct shipping address. I am unable to replace any print order for free if the shipping address is incorrect.

If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything I can do on my end, so I am unable to address any failed delivery or theft issues directly. 

 

Please be kind when reaching out and remember that I do not run the post office. I have no control over the treatment of your package during transit! I am a small business and it’s just as much of a downer for me to see damaged prints as it is for you to receive them.