HOW DO I BUY ORIGINALS?
I create as many paintings as my time allows. Sometimes in collections, but often without a specific topic. I advertise this before hand on my social media channels. Current originals can be seen here
DO YOU ALSO SELL PRINTS?
Yes and No! Currently I don't offer prints in my shop as I am focusing on original artwork and commissions at the moment. However, if the demand is big enough I will update you asap on my social media channels when they are back. BUT, since I have no prints in stock, I only do this ON DEMAND. As I have to outsource the printing, the process takes 1-3 weeks days. But I do my very best to send it to you as fast as I can.
CAN I COMMISSION A PAINTING?
Yes! The process is very easy and I work closely with you to bring your vision to life. More info can be found here. I do not “repaint” original paintings from the collection - if you’d like an exact replica of something you’ve seen in a collection, we can talk about the option of purchasing a print.
DO YOU SHIP INTERNATIONALLY?
Yes, I regularly ship paintings all over the world and will provide its tracking number so that you can track your parcel as it makes it way to you. Please allow 5 business days for Jenna to prepare for delivery. It will be 100% worth the wait! All shipments are sent via Jenna's Fine Art. All ORIGINALS are delivered directly to your door via Express Mail Service (EMS). Your painting will be fully insured for shipment free of charge, complimentary of the studio. For PRINTS shipping costs are NOT included and will be charged on top. Furthermore, in very rare cases there is always a small chance that the package gets stuck in customs (sometimes up to 6 weeks). This is totally out of my control. Any taxes or duties are at the expense of the purchaser.
HOW IS MY ARTWORK GOING TO BE SHIPPED?
All artwork is shrink-wrapped to protect from water, padded well, and sent in a well-fitting sturdy cardboard box.Most orders will ship via EMS and most domestic packages arrive within 2-4 days from the time of shipping.
All prints are handled with the utmost care; packaged in paper or plastic sleeves. Depending on the size print, you may receive your print in either a flat envelope or rolled tube. Both are safe and secure ways to transport your print.
WILL I GET A CERTIFICATE OF AUTHENTICITY?
To preserve the integrity of works that rise in value over time, originals and limited editions are the only works that arrive with a certificate of authenticity. Open edition prints will not come with a certificate of authenticity.
DO YOU ACCEPT RETURNS?
TAXES & IMPORT FEES
The studio is operated in Tokyo, Japan and is not liable for import fees on any products purchased internationally. This includes but is not limited to the commissioning of a custom piece, originals and products.
WHAT IS THE DIFFERENCE BETWEEN AN UNSTRECHED CANVAS PRINT AND A PAPER PRINT?
Click here to read all about my prints.
STOCKISTS & GALLERIES:
WHY CAN YOU SPEAK JAPANESE?
I studied Japanese culture and language at the University of Hamburg for 6 years, plus one year study abroad in Japan at the Gakushuin Joshi Daigaku. I am "actually" a Japanologist (M.A.) :) I have been living in Tokyo for almost 7 years now and I am fluent in Japanese. Japan is a part of me and therefore I'd love to help my Japanese followers and customers in Japanese.
WHO ACTUALLY OWNS THE ARTWORK?
Rights to artwork remain the sole property of Jenna Roehrs including after purchase. This includes the purchase of originals, commissions, prints and current and/or future reproductions of any kind. The purchase of any item, original or otherwise, does not grant the customer permission to mint the piece into an NFT, print and distribute in any form or reproduce in any way by means of profit and/or otherwise.
Collectors have the right to display the artwork in your home or business, but may not reproduce artwork in any way without express written permission from the artist. Posting images of the items purchased on social media are always welcome and does not breach this clause. I only ask for credit :)
For media inquiries or collaborations, please mail me at email@example.com
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Children Under Thirteen
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Changes to Terms
Jenna Roehrs reserves the right, in its sole discretion, to change the Terms under which Jenna's Fine Art.com is offered. The most current version of the Terms will supersede all previous versions. Jenna Roehrs encourages you to periodically review the Terms to stay informed of our updates.
Jenna Roehrs welcomes your questions or comments regarding the Terms: