FAQ's & Policies
SOME COMMON QUESTIONS
IF YOU HAVE ADDITIONAL QUESTIONS FEEL FREE TO EMAIL ME!
HOW DO I BUY ORIGINALS?
I create as many paintings as my time allows. Sometimes in collections, but often without a specific topic. I advertise this before hand on my social media channels. Current originals can be seen here
DO YOU ALSO SELL PRINTS?
Yes and No! Currently I don't offer prints in my shop as I am focusing on original artwork and commissions at the moment. However, if the demand is big enough I will update you asap on my social media channels when they are back. BUT, since I have no prints in stock, I only do this ON DEMAND. As I have to outsource the printing, the process takes 1-3 weeks days. But I do my very best to send it to you as fast as I can.
CAN I COMMISSION A PAINTING?
Yes! The process is very easy and I work closely with you to bring your vision to life. More info can be found here. I do not “repaint” original paintings from the collection - if you’d like an exact replica of something you’ve seen in a collection, we can talk about the option of purchasing a print.
DO YOU SHIP INTERNATIONALLY?
Yes, I regularly ship paintings all over the world and will provide its tracking number so that you can track your parcel as it makes it way to you. Please allow 5 business days for Jenna to prepare for delivery. It will be 100% worth the wait! All shipments are sent via Jenna's Fine Art. All ORIGINALS are delivered directly to your door via Express Mail Service (EMS). Your painting will be fully insured for shipment free of charge, complimentary of the studio. For PRINTS shipping costs are NOT included and will be charged on top. Furthermore, in very rare cases there is always a small chance that the package gets stuck in customs (sometimes up to 6 weeks). This is totally out of my control. Any taxes or duties are at the expense of the purchaser.
HOW IS MY ARTWORK GOING TO BE SHIPPED?
All artwork is shrink-wrapped to protect from water, padded well, and sent in a well-fitting sturdy cardboard box.Most orders will ship via EMS and most domestic packages arrive within 2-4 days from the time of shipping.
All prints are handled with the utmost care; packaged in paper or plastic sleeves. Depending on the size print, you may receive your print in either a flat envelope or rolled tube. Both are safe and secure ways to transport your print.
WILL I GET A CERTIFICATE OF AUTHENTICITY?
To preserve the integrity of works that rise in value over time, originals and limited editions are the only works that arrive with a certificate of authenticity. Open edition prints will not come with a certificate of authenticity.
DO YOU ACCEPT RETURNS?
Click here for all information regarding returns. If there is an issue with your order, please contact me at firstname.lastname@example.org or visit my contact page here and we can find a solution together.
TAXES & IMPORT FEES
The studio is operated in Tokyo, Japan and is not liable for import fees on any products purchased internationally. This includes but is not limited to the commissioning of a custom piece, originals and products.
Items are declared at retail value for exporting and under no circumstance will documents be falsified.
WHAT IS THE DIFFERENCE BETWEEN AN UNSTRECHED CANVAS PRINT AND A PAPER PRINT?
Click here to read all about my prints.
STOCKISTS & GALLERIES:
I am honored you would like my artwork on your walls and in your shop! Gallery owners, please send me an email at email@example.com to discuss your gallery and ideas.
WHY CAN YOU SPEAK JAPANESE?
I studied Japanese culture and language at the University of Hamburg for 6 years, plus one year study abroad in Japan at the Gakushuin Joshi Daigaku. I am "actually" a Japanologist (M.A.) :) I have been living in Tokyo for almost 7 years now and I am fluent in Japanese. Japan is a part of me and therefore I'd love to help my Japanese followers and customers in Japanese.
WHO ACTUALLY OWNS THE ARTWORK?
I RETAIN ALL RIGHTS TO ALL ARTWORK I CREATE.
Rights to artwork remain the sole property of Jenna Roehrs including after purchase. This includes the purchase of originals, commissions, prints and current and/or future reproductions of any kind. The purchase of any item, original or otherwise, does not grant the customer permission to mint the piece into an NFT, print and distribute in any form or reproduce in any way by means of profit and/or otherwise.
Collectors have the right to display the artwork in your home or business, but may not reproduce artwork in any way without express written permission from the artist. Posting images of the items purchased on social media are always welcome and does not breach this clause. I only ask for credit :)
For media inquiries or collaborations, please mail me at firstname.lastname@example.org
Your privacy is very important to us. We do not share any personal, demographic, or financial data with any third party. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another direct contact from you. We will not sell or rent this information to anyone.
By using the Jenna Roehrs website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, Jenna Roehrs may collect personally identifiable information, such as your:
-First and Last Name
When you purchase Jenna's Fine Art products and services, we collect billing and credit card information. This information is used to complete the purchase transaction but is held in an encrypted and secure payment processing service (Stripe.com or Paypal). Jenna Roehrs has no access to this information.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Jenna Roehrs collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Jenna Roehrs may also use your personally identifiable information to inform you of other products or services available from Jenna Roehrs and its affiliates.
Sharing Information with Third Parties
Jenna Roehrs does not sell, rent or lease its customer lists to third parties.
Jenna Roehrs may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Jenna Roehrs, and they are required to maintain the confidentiality of your information.
Jenna Roehrs may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Jenna's Fine Art or the site; (b) protect and defend the rights or property of Jenna Roehrs; and/or (c) act under exigent circumstances to protect the personal safety of users of Jenna's Fine Art, or the public.
Tracking User Behavior
Jenna Roehrs may keep track of the websites and pages our users visit within Jenna's Fine Art, in order to determine what Jenna's Fine Art services are the most popular. This data is used to deliver customized content and advertising within Jenna's Fine Art to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Jenna's Fine Art. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Jenna's Fine Art website.
The Jenna's Fine Art website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Jenna's Fine Art pages, or register with Jenna's Fine Art site or services, a cookie helps Jenna Roehrs to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Jenna's Fine Art website, the information you previously provided can be retrieved, so you can easily use the Jenna's Fine Art features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Jenna's Fine Art services or websites you visit.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Children Under Thirteen
Jenna Roehrs does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Jenna's Fine Art may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Jenna's Fine Art or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Jenna's Fine Art, you may opt out of such communications by selecting "unsubscribe" at the bottom of a newsletter.
Changes to Terms
Jenna Roehrs reserves the right, in its sole discretion, to change the Terms under which Jenna's Fine Art.com is offered. The most current version of the Terms will supersede all previous versions. Jenna Roehrs encourages you to periodically review the Terms to stay informed of our updates.
Jenna Roehrs welcomes your questions or comments regarding the Terms: